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Will online customers soon have to pay for returns again?
We are all familiar with the quandary: should I order the T-shirt in medium or large? So, we often go...
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Returns management – Part 2: how can the process be accelerated?
According to Pitney Bowes, a total of 87 billion parcels were shipped worldwide in 2018. It is estimated that some...
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Returns management – Part 1: how can online retailers minimize returns?
The list of what we can now buy online is virtually limitless – from clothing to electronic devices, to household...
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Boxing Day, gift certificates, unloved presents: what happens once Christmas is over?
If you thought that the stress of Christmas was over on what the Brits call Boxing Day, December 26 ,...
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What is a … “supply chain”?
There is scarcely an intralogistics term that has such a broad and all-encompassing meaning as supply chain. And at its...
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What is… “returns management”?
In the current, booming e-commerce era, myriad goods are dispatched to customers. But that’s not the whole story – many...
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